World class organizations hold themselves accountable as part of a daily process. Each member of the team makes commitments and then delivers on those commitments as a responsibility to the whole team and the overall strategy, BUT it probably wasn’t always like that. A leader had to teach the team how to be accountable and […]
Standardized Work – A Choreographed Dance Between Man and Machine
July 12, 2019 By Leave a Comment
Observing well executed and well-designed standardized work is like watching a choreographed dance between man and machine. All of the same key elements apply: Content, Sequence, Timing, and Outcome. Both dance and standardized work are designed to synchronize steps in a pre-specified way which creates the impression of two entities operating as one. The music […]
Do Leaders Need Standard Work?
June 14, 2019 By Leave a Comment
Unlocking the value in your organization requires an expectation for the specific work carried out by the operation. Standardized steps for checking in a guest at a hotel, renting a car to a traveler, or assembling a cell phone in production are necessary for stabilizing a business. But do the leaders need standard work? There […]
Make Everything You Do an Experiment
May 24, 2019 By Leave a Comment
Lean operating systems unlock the value in business through continuous improvement that comes from continuously learning. The flood of learning driving improvement comes from an unyielding commitment to the scientific method. Two beautiful benefits of the scientific method are: You can’t lose, you always learn, and just forming a hypothesis can sometimes bring about needed […]
