Flow When You Can – Pull When You Can’t

The goal of perfect flow is to produce a product or service one at a time, defect free, immediately at the request of the next process. Successful operations accomplish this by flowing the value added activity of their products or services in sequence from order entry to shipment. Any time waiting or resequencing is a […]

Samuel Smiles

Do Improvement Boards at a Work Center Really Work?

Do Improvement Boards at a Work Center Really Work? Hospitals have embraced the improvement methods in their operations that were pioneered in manufacturing. Many of them are deep into their operational excellence journeys with several of the same tools we see in business, such as changeover practices in operating rooms and performance boards at work […]

Elbert Hubbard

Can Lowering OEE Improve Flow?

Can Lowering OEE Improve Flow? Overall Equipment Effectiveness (OEE) is a measure of how well equipment is utilized and performing. It measures three specific aspects of running well. The first ratio is a measure of the machine’s availability – is it available to run when scheduled? The second ratio is a measure of the machine’s […]

W. Edwards Deming

What if You Treated Your Employees Like Customers?

What if You Treated Your Employees Like Customers? Large retail outlets like Ikea, Home Depot, and Lowes, as well as successful grocery stores, have created environments that allow the customers to do more and more of the work. Scanning the aisles of large warehouses for products, as well as scanning all merchandise and processing payments, […]

Measuring Your Biggest Opportunity – Changeover

Measuring Your Biggest Opportunity – Changeover Successful organizations understand one of their biggest opportunities for improvement is to reduce their changeover. Most organizations do not get paid to go from one product or service to the next. Customers at a restaurant do not want to see “clear and reset your table” on the menu. The […]

Joseph Juran

Expectations for All: People, Processes, Equipment and Environment

Expectations for All: People, Processes, Equipment and Environment The conference table surrounded by aspiring operations experts fell quiet when the Sensei arrived. There were no PowerPoints, no hand-outs, no donuts. Just a flip chart and three markers: red, green and black. The Sensei asked, as he used the black marker to draw an x and […]