Unlocking the value in your organization requires an expectation for the specific work carried out by the operation. Standardized steps for checking in a guest at a hotel, renting a car to a traveler, or assembling a cell phone in production are necessary for stabilizing a business. But do the leaders need standard work? There […]

Lean operating systems unlock the value in business through continuous improvement that comes from continuously learning. The flood of learning driving improvement comes from an unyielding commitment to the scientific method. Two beautiful benefits of the scientific method are: You can’t lose, you always learn, and just forming a hypothesis can sometimes bring about needed […]

Effective operating systems have a process for assigning tasks daily based on an evaluation of the business’ performance in the past 24 hours. David Mann has an effective method – a board that has days of the month across the top and team members down the side. This forms a grid, allowing assignments to be […]

Unlocking the value in your organization requires constant energy. Probably the most poorly understood factor in change efforts is that efforts cannot stop or the system will fall apart. There is a real lack of appreciation for what is required to keep changed systems operating in good health. A swimmer who stops all activity does […]